iGaming Academy eLearning Customer Service

Customer Service

Next Available: Online Access Anytime

Learn about various approaches and requirements of a Customer Service Team within iGaming, and how to implement and execute successful CS communication and strategies.

Ideal for:  Employees and managers in customer service roles within iGaming

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WHY TAKE THIS COURSE

Learn how different CS roles contribute to the smooth and successful running of a company.

Customer Service excellence is seen as a must in most B2C industries. The need for strong CS departments in the iGaming industry was identified very early on, and it is often one of the first few teams set up in a new iGaming Operation. The service will scale to 24/7 availability as customer numbers, and demand, increases.

This course has been developed to cater to the growing demand for highly trained customer service representatives in the iGaming industry.

This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company’s own branded LMS Learning Management System.

Access will be for 1 year and will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from training@igacademy.com, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

The duration of the course is approximately 1 hour and its CPD value 1 hour as well.

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD https://cpduk.co.uk/explained

Interested in providing this eLearning course for your team or company?

Contact us today to learn more about our eLearning services including our LMS Learning Management System.

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Course Type

eLearning

Details

Online – US Market

Price

75.00Excl. VAT

Course Type

eLearning

Details

Online access

Price

60.00Excl. VAT

Course Type

eLearning

Details

Add to LMS Learning Management System

Price

On Enquiry

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