Problem Resolution
Impact Academy eLearning Customer Service Management

Problem Resolution

Next Available: Online Access Anytime

Successful Problem Resolution is a key contributor to building loyalty for a company. Gain an in-depth understanding of the benefits and some tips for success of effective problem resolution.


Ideal for:  All service industry and hospitality professionals - we all have a role to play in effectively resolving problems for our customers and our fellow colleagues

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Resolve problems effectively and become a more effective problem solver

This online module provides the learner with a deeper understanding of what the term ‘problem resolution’ means and specifically explores examples relating to the hospitality industry.

Being able to effectively resolve problems and issues is core to the success of an organisation. Each team member should be clear on the importance of taking accountability to successfully resolve customer problems.

The benefits of problem resolution have been proven time and time again. Ultimately, resolving problems builds customer loyalty which in turn leads to improved company results.

Learners will consider how they currently take responsibility for resolving problems, and learn some key techniques to become a more effective problem solver.

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Resolve problems effectively and become a more effective problem solver

Learning objectives of this course:

  • What is problem resolution
  • The impact of emotions when considering Problem Resolution
  • The importance of perspective when it comes to successful Problem Resolution
  • The benefits of effective problem resolution
  • Proven techniques to become more effective in your ability to resolve customer problems
  • Consider the potential to improve your own problem resolution techniques

This course is available via eLearning:

  • Interactive format accessible worldwide
  • Access for up to 1 year
  • The duration of the course is approximately 1 hour
  • CPD accredited (value 1 hour)
  • Downloadable certification upon completion
  • Add it to your company’s own branded LMS Learning Management System

Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

Learn using desktop, laptop, smartphone or tablet


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After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD

Interested in training for business?

This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.

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Course Type



Online access


60.00Excl. VAT

Course Type



Add to LMS Learning Management System


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