Managing Difficult Feelings Within Yourself
iGaming Academy eLearning Player Protection Responsible Gambling

Managing Difficult Feelings Within Yourself

Next Available: Online Access Anytime

This module is designed to help employees recognise the impact of customer interactions on their own well-being. It guides individuals in understanding their own emotional triggers and introduces well-being practices that they can incorporate into their daily lives.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Training here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles

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Customer-facing roles can be emotionally challenging due to regular interactions with customers. Recognising that these exchanges can have an impact on their own mental health, it’s crucial for employees to incorporate healthy working practices into their daily lives. This not only safeguards their own emotional resilience but ensures their capacity to provide empathetic support to customers.

Learners are equipped with the tools they need to manage emotional triggers in themselves so they can respond appropriately to challenging situations rather than react to them. Self-awareness and self-care practices are explored in connection to managing difficult feelings in oneself, as well as different wellbeing practices that can be applied to their everyday lives.

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Master your unique communication skills to navigate conversations with players effectively

Overview of learning objectives:

  • Recognise the impact challenging interactions might have on your own feelings and mental wellbeing
  • Learn wellbeing practices that can be applied to your everyday life and reduce the barriers for self-care
  • Understand the importance of managing difficult feelings in yourself by practicing self-care and handling sudden emotional responses

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

*The certificate is only available for Company Branded Learning Management Systems

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Managing Difficult Feelings Within Yourself – Online access


30.00Excl. VAT

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