Managing Difficult Feelings Within Yourself

Managing Difficult Feelings Within Yourself

Next Available: Online Access Anytime

This bite-sized module is designed to help customer facing employees recognise the impact of their interactions with customers on themselves, by helping them to understand their own emotional triggers and discover wellbeing strategies to practice in their everyday life.

Developed alongside clinical psychologists at 87%, learn more about our suite of Player Protection Trainings here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles

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Our suite of player protection micromodules are targeted at customer facing employees and are designed to give them the tools they need to support and promote safer gaming and positive mental health in the industry.

Customer facing roles can be emotionally challenging, given the nature of their job involves interacting with customers. Understanding how difficult interactions may impact their own mental health is important to maintain healthy working practices, as well as ensuring that employees are emotionally able to support their customers.

This standalone module, which forms part of our Suicide Awareness suite of courses, provides learners with the tools they need to recognise how these difficult interactions may affect their own mental wellbeing and what they can do to manage emotional triggers in themselves so that they are able to respond to challenging situations rather than react.

The importance of self-awareness and self-care are explored in connection to managing difficult feelings in oneself. Different wellbeing practices that can be applied to their everyday life are also provided.

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Master your unique communication skills to navigate conversations with players effectively

Overview of learning objectives:

  • Recognise the impact challenging interactions might have on your own feelings and mental wellbeing
  • Learn wellbeing practices that can be applied to your everyday life and reduce the barriers for self-care
  • Understand the importance of managing difficult feelings in yourself by practicing self-care and handling sudden emotional responses

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

*The certificate is only available for Company Branded Learning Management Systems

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Course Type



Managing Difficult Feelings Within Yourself – Online access


30.00Excl. VAT

Course Type



Purchase the suite of Communicating with Problem Gamblers & Players at Risk Micro-modules


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