Handling the Threat of Suicide
iGaming Academy eLearning Player Protection Responsible Gambling

Handling the Threat of Suicide

Next Available: Online Access Anytime

This module was designed to provide employees with essential skills and insights to effectively manage critical situations involving players in distress, particularly those expressing suicidal thoughts.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Training here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles.

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Customer-facing employees may encounter players in severe distress, expressing intentions of self-harm. It is imperative for employees to understand the necessary steps to assess the individual’s risk and effectively manage the threat of suicide.

This module delves into diverse strategies to adeptly handle situations involving highly distressed individuals articulating suicidal thoughts. It also guides employees in assessing risks through direct, suicide-related questions and utilising a specialised suicide screening tool. Moreover, it provides valuable tips on addressing more critical situations and assisting players in immediate crisis scenarios.

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Gain essential skills and insight to effectively manage situations involving players in distress

Overview of learning objectives:

  • Understand effective strategies to handle situations where an individual is highly distressed and expressing suicidal thoughts
  • Recognise the importance to treat the threat of suicide with seriousness and follow the three 'A' steps protocol to manage the situation
  • Become aware of several ways to assess the level of risk through asking suicide related questions
  • Learn how to address critical situations and assist a player in an immediate crisis
  • Duration: These courses have been designed as bite-sized informative training and last no longer then 10-15mins
  • Legislation: These courses do not focus on any specific legislation and are therefore relevant to all jurisdictions
  • Misc.: These courses contain interactive scenarios and no assessment

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from training@igacademy.com, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

*The certificate is only available for Company Branded Learning Management Systems

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Course Type



Handling the Threat of Suicide – Online access


30.00Excl. VAT

Course Type



Purchase the suite of Suicide Awareness Micro-modules


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