Customer Interaction
iGaming Academy eLearning Compliance Customer Service UKGC

Customer Interaction

Next Available: Online Access Anytime

Based upon the Gambling Commission’s approach to customer interaction, this course prepares employees to identify and interact with customers experiencing gambling-related harm.


Ideal for:  Customer facing employees working for a gambling company operating under a licence issued by the Gambling Commission

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Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling-related harms

This course is ideally suited for employees who are responsible for the identification of players demonstrating signs of problem gambling and communication with at-risk customers with the aim to provide support, promote safer gambling and reduce the impact of gambling-related harm. It provides information on three stages of interaction, covering the identification practices and monitoring indicators, types of action to be taken proportionate to the level of risk demonstrated by the player, and evaluation techniques. It explores the situations when employees should provide help and support if they suspect that a customer is experiencing or at risk of developing problems with their gambling and the types of action they can choose as most appropriate.

Our Customer Interaction course has been developed in collaboration with industry experts within the iGaming sector.

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Learn monitoring techniques and problem gambling indicators to identify at risk players and help them reduce gambling related harms

Learning objectives of this course:

  • Understand what is meant by 'customer interaction'
  • Understand the stages involved in customer interaction
  • Choose the right action to mitigate the potential gambling related harms based on the level of risk identified
  • Document and evaluate the results of the customer communication
  • Learn about the UK requirements related to customer interaction
  • Identify the at-risk players by applying various problem gambling indicators
  • Get to know the different ways you can interact with your customers
  • Recognise your role and your company’s role in promoting safer gambling and ensuring compliance

This course is available via eLearning:

  • Interactive format accessible worldwide
  • Access for up to 1 year
  • The duration of the course is approximately 1 hour
  • CPD accredited (value 1 hour)
  • Downloadable certification upon completion
  • Add it to your company’s own branded LMS Learning Management System

Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

Learn using desktop, laptop, smartphone or tablet

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After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD

Interested in training for business?

This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.

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Course Type



Online access


60.00Excl. VAT

Course Type



Add to LMS Learning Management System


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