Customer Interaction
eLearning Compliance Customer Service UKGC

Customer Interaction

Next Available: Online Access Anytime

Based upon the UK Gambling Commission’s approach, this course prepares employees to deal with customers potentially experiencing gambling related harm.


Ideal for:  Organisations with employees who work and communicate with customers in the gaming industry

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Learn techniques and tools to identify players who may be experiencing harm from gambling and help them reduce that risk

This course is ideally suited for professionals who communicate with customers on a regular basis. It provides information on when employees should provide help and support if they suspect that a customer is experiencing or at risk of developing problems with their gambling.

Our Customer Interaction course has been developed in collaboration with industry experts within the iGaming sector.

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Learn techniques and tools to identify players who may be experiencing harm from gambling and help them reduce that risk

Learning objectives of this course:

  • Define and understand the stages of customer interaction
  • Identify the different ways you can interact with customers
  • Learn about the UK regulations related to customer interaction

This course is available via eLearning:

  • Interactive format accessible worldwide
  • Access for up to 1 year
  • The duration of the course is approximately 1 hour
  • CPD accredited (value 1 hour)
  • Downloadable certification upon completion
  • Add it to your company’s own branded LMS Learning Management System

Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

Learn using desktop, laptop, smartphone or tablet

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After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD

Interested in training for business?

This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.

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Course Type



Online access


60.00Excl. VAT

Course Type



Add to LMS Learning Management System


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