Upsell for Success
Impact Academy eLearning Customer Service Management Marketing Sales

Upsell for Success

Next Available: Online Access Anytime

Are you leaving money on the table? Maximise revenue potential through understanding the power of upselling.


Ideal for:  All customer facing personnel who sell products and services, including food and beverage, front desk, reservations team and more

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Learn proven upselling and sales techniques for achieving success every day

This online training course provides learners with a deeper understanding of what the term Upselling means and explores specific examples relating to the hospitality industry.

Sales skills are critical, and NOT just for the sales team. In fact, effective selling techniques are important for anyone in a customer-facing role with responsibility for delivering a product or service. All staff need to feel confident in their ability to encourage customers to upgrade, explore and enjoy everything the organisation has to offer.

In this course, learners will pick up key upselling tips and tricks. We’ll also explore why creating a sense of trust is an important, and what it means to take responsibility for our actions when it comes to upselling.

Learners will be encouraged to consider their own actions and reflect on opportunities for upselling within their role.

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Learn proven upselling and sales techniques for achieving success every day

Learning objectives of this course:

  • What is upselling?
  • What are examples of effective upselling in the hospitality industry
  • Steps to consider and implement for effective upselling
  • The benefits of upselling to a company and to an individual
  • Proven techniques to become more effective in your ability to gain a customer’s trust prior to moving forward with achieving incremental sales
  • Consider the potential to improve your ability to effectively upsell

This course is available via eLearning:

  • Interactive format accessible worldwide
  • Access for up to 1 year
  • The duration of the course is approximately 1 hour
  • CPD accredited (value 1 hour)
  • Downloadable certification upon completion
  • Add it to your company’s own branded LMS Learning Management System

Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

Learn using desktop, laptop, smartphone or tablet


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After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD

Interested in training for business?

This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.

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Course Type



Online access


60.00Excl. VAT

Course Type



Add to LMS Learning Management System


On Enquiry

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