Emotional Intelligence & Empathy in Communication
 
iGaming Academy eLearning Player Protection Responsible Gambling

Emotional Intelligence & Empathy in Communication

Next Available: Online Access Anytime

Explore the importance of emotional intelligence and empathy by gaining awareness of your own communication style when dealing with players who are experiencing problems with gambling.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles.

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Gain trust and rapport with customers using emotional intelligence & empathy in communication

Employees who interact with customers, and the manner in which they communicate with them is crucial, particularly when dealing with players experiencing problems with gambling. This module aims to raise employees’ awareness of their own communication style by exploring the importance of emotional intelligence and empathy, as well as how these soft skills can be used effectively.

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WHY THIS COURSE

Enhance your ability to communicate empathetically and effectively with customers, especially those dealing with gambling-related issues

Take this course to enhance your ability to communicate empathetically and effectively with customers, especially those facing gambling-related issues, by developing emotional intelligence and active listening skills.

The duration of the course is approximately 15 minutes, with learning objectives being:

  • Understand what we mean by 'emotional intelligence' and 'empathy' and why they are so important to use when communicating with players, especially those experiencing problems with gambling
  • Understand the importance of active listening when communicating your concern to a player and directing them to support services with sensitivity
  • Learn how to respond to customers experiencing problems on the phone or online chat

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from training@igacademy.com, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

*The certificate is only available for Company Branded Learning Management Systems

Book this course

Course Type

eLearning

Details

Using Emotional Intelligence & Empathy in Communication – Online access

Price

€30.00Excl. VAT

Course Type

eLearning

Details

Purchase the suite of Communicating with Problem Gamblers & Players at Risk Micro-modules

Price

On Enquiry

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