eLearning Customer Service

Brand Energy

Next Available: Online Access Anytime

Bring your brand to life through delivery of an on-brand Service Culture.

Ideal for:  Leaders, managers and employees in professional hospitality roles.

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Achieve successful Service Culture, beneficial for all stakeholders.

In this course we’ll explore what a Service Culture is and the critical impact its delivery has on building brand reputation. Through real-life examples and management theories we’ll learn why, ultimately, successful Service Culture leads to success for all stakeholders: staff; management and customers alike.

  • Explanation of what a Service Culture is through the discussion of what is “service” and what is “culture”. When building a company built upon a strong foundation of service for ALL customers the result can be growth and success for all.
  • The Service Profit Chain and the importance of the role of a leader or manager and employee in creating long-term trust and loyalty.
  • Reflection and quiz.
  • What the term “customer-centric” means and how it correlates with Service Culture.
  • Examples of great Service Cultures and what is happening within an organisation when a Service Culture is being successfully brought to life.

This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company’s own branded LMS Learning Management System.

Access will be for 1 year and will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from training@igacademy.com, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

The duration of the course is approximately 1 hour and its CPD value 1 hour as well.

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the number of CPD hours
  • the date of completion

The certificate will be signed on behalf of iGaming Academy and the trainer of the course.

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD https://cpduk.co.uk/explained

Interested in providing this eLearning course for your team or company?

Contact us today to learn more about our eLearning services including our LMS Learning Management System.

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60.00Excl. VAT

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