Courses & Events


Customer Service

60 excl. VAT

Learn about various approaches and requirements of a Customer Service Team within iGaming, including how different CS roles contribute to the smooth running of a company, and how to implement and execute successful CS communication and strategies.

What You’ll Learn

  • Learn about the importance of the Customer Service (CS) division in the business
  • Understand the difference between online and offline CS
  • Interpret the various techniques for successful delivery of both online and offline service
  • Identify and implement the various roles and their functions
  • Learn about the execution of the duties and responsibilities of each role
  • Learn about best procedural practices to improve the operational function

Ideal For: Customer Support roles, First line managers, Shift leaders, Team Leaders, Q&A & Training

ID Code: ABRI-1 Categories: , Types:


Customer Service is seen as a must in any industry. The need for a CS department in the iGaming industry was identified very early on, and it is often one of the first few teams set up in a new iGaming Operation. The service will scale to 24/7 availability as customer numbers, and demand, increases.

This course has been developed to cater to the growing demand for highly trained customer service representatives in the iGaming industry.

Additional information

Additional information

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