Player Protection Training
Developed in collaboration with chartered psychologists at 87%, our suite of player protection micro-modules is targeted at customer-facing employees and is designed to give them the tools they need to support and promote a balanced lifestyle and positive mental health in the gaming industry. Complementing our existing Responsible Gambling Plug-in training, these modules focus on three key themes of player protection, with each theme made up of a number of bite-sized training targeting different subject areas.
The themes are:
- Communicating with Problem Gamblers & Players at Risk
- Suicide Awareness
- Problem Gambling Awareness
Learners will be taught to recognise the difference between safer gambling and problem gambling and how to communicate with players with patience and empathy, as well as how to recognise signs in players potentially experiencing suicidal thoughts. They will gain an understanding of how difficult conversations with their customers may impact their own well-being and will be provided with self-care tools to prevent long-term negative impacts.
Select the tabs below to learn more about each theme.