Communication Styles & Techniques
iGaming Academy eLearning Player Protection Responsible Gambling

Communication Styles & Techniques

Next Available: Online Access Anytime

Enhance your communication style and technique when dealing with players by understanding their behaviours and adapting your own, particularly in sensitive conversations.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles.

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Successfully communicate with players using different styles and techniques

All employees who communicate with customers daily will likely have developed their own unique communication styles and techniques. This module aims to boost their own unique communication skills by exploring the different communication styles exhibited by a player versus the style they should adopt as the employee, as well as the techniques to employ when navigating their way through sensitive conversations.

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Master your unique communication skills to navigate conversations with players effectively

Understand your communication style and develop effective communication techniques when navigating conversations with players, especially during sensitive interactions.

The duration of the course is approximately 15 minutes, with learning objectives being:

  • Be able to identify and comprehend the different communication styles you and others are using
  • Recognise the significance of assertiveness in challenging situations
  • Get to know the stages in change when overcoming problem gambling
  • Learn different communication techniques that will aid you during sensitive conversations with players

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

*The certificate is only available for Company Branded Learning Management Systems

Book this course

Course Type



Communication Styles & Techniques – Online access


30.00Excl. VAT

Course Type



Purchase the suite of Communicating with Problem Gamblers & Players at Risk Micro-modules


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