Recognising & Responding to Emotional Distress
iGaming Academy eLearning Player Protection Responsible Gambling

Recognising & Responding to Emotional Distress

Next Available: Online Access Anytime

Learn about the common forms of emotional responses players experience when they’re in distress, as well as explore effective strategies to address these issues.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles.

Book Now

Enhance employees’ awareness in recognising emotional distress in players

For customer-facing employees, it’s important to have a strong understanding of the signs of emotional distress in players who are dealing with gambling issues. Often players will exhibit heightened emotional responses, physiological symptoms, and negative thoughts, and through this course employees will build awareness of identifying these signs of emotional distress through vocal cues, word choices, and life circumstances that might be described during the interaction.

Request Demo Access


Enhance your ability to communicate empathetically and effectively with customers dealing with gambling-related issues

Take this course to enhance employees’ awareness of emotional distress among players and provide them with effective communication strategies, whilst also helping them manage their own emotions.

The duration of the course is approximately 15 minutes, with learning objectives being:

  • Learn how to recognise indicators of emotional distress when communicating with a player
  • Understand how to manage defensiveness in players and yourself
  • Get to know how to demonstrate your concerns in communication with a player
  • See how to manage your responses when communicating with players in distress

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF*. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

*The certificate is only available for Company Branded Learning Management Systems

Book this course

Course Type



Recognising & Responding to Emotional Distress in Players – Online access


30.00Excl. VAT

Course Type



Purchase the suite of Communicating with Problem Gamblers & Players at Risk Micro-modules


On Enquiry

Learn More