WHY THIS COURSE
Enhance your ability to communicate empathetically and effectively with customers dealing with gambling-related issues
Take this course to enhance employees’ awareness of emotional distress among players and provide them with effective communication strategies, whilst also helping them manage their own emotions.
The duration of the course is approximately 15 minutes, with learning objectives being:
- Learn how to recognise indicators of emotional distress when communicating with a player
- Understand how to manage defensiveness in players and yourself
- Get to know how to demonstrate your concerns in communication with a player
- See how to manage your responses when communicating with players in distress