WHY THIS COURSE
Learn how different CS roles contribute to the smooth and successful running of a company
Learning objectives of this course:
- Learn about the importance of the Customer Service division in the business
- Interpret the various techniques for successful delivery of both online and offline service
- Learn about the execution of the duties and responsibilities of each role
- Understand the difference between online and offline CS
- Identify and implement the various roles and their functions
- Learn about best procedural practices to improve the operational function