Learn how to deliver exceptional service at every opportunity
This module will provide an introduction as to how to achieve an exceptional service culture for both companies and individuals with a goal to deliver service that counts every possible time. Learners will gain an understanding as to how having an exceptional service culture leads to success for management, stakeholders, and employees.
The course provides a high-level overview of delivering exceptional service in the workplace. This is tailored towards the hospitality industry, however, all learning outcomes can be applied to industry.
It covers topics ranging from service culture, delivering exceptional service using a personalised approached, active listening and how to handle challenging situations with customers.
- Understand what Service is and why it matters.
- Understand what “customer-centric” means and how it correlates with Service Culture.
- Learn the various skills which contribute to delivering Exceptional Service.
- Learn why delivery of Exceptional Service is critical for your brand/company image.
- Understand the importance of delivering exceptional service to both internal and external customers.