eLearning Customer Service

Delivering Exceptional Service

Next Available: Online Access Anytime

Ensure every customer receives high quality, consistently excellent service.

Ideal for:  Professionals within any industry looking to excel in customer service and delivery.

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Learn how to deliver exceptional service at every opportunity

This module will provide an introduction as to how to achieve an exceptional service culture for both companies and individuals with a goal to deliver service that counts every possible time. Learners will gain an understanding as to how having an exceptional service culture leads to success for management, stakeholders, and employees.

The course provides a high-level overview of delivering exceptional service in the workplace. This is tailored towards the hospitality industry, however, all learning outcomes can be applied to industry.

It covers topics ranging from service culture, delivering exceptional service using a personalised approached, active listening and how to handle challenging situations with customers.

  • Understand what Service is and why it matters.
  • Understand what “customer-centric” means and how it correlates with Service Culture.
  • Learn the various skills which contribute to delivering Exceptional Service.
  • Learn why delivery of Exceptional Service is critical for your brand/company image.
  • Understand the importance of delivering exceptional service to both internal and external customers.

This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company’s own branded LMS Learning Management System.

Access will be for 1 year and will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from training@igacademy.com, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.

The duration of the course is approximately 1 hour and its CPD value 1 hour as well.

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the number of CPD hours
  • the date of completion

The certificate will be signed on behalf of iGaming Academy and the trainer of the course.

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD https://cpduk.co.uk/explained

Interested in providing this eLearning course for your team or company?

Contact us today to learn more about our eLearning services including our LMS Learning Management System.

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