Impact Academy eLearning Customer Service

Delivering Exceptional Service

Next Available: Online Access Anytime

Ensure every customer receives high quality, consistently excellent service.

Ideal for:  Professionals within any industry looking to excel in customer service and delivery.

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Learn how to deliver exceptional service at every opportunity

This module will provide an introduction as to how to achieve an exceptional service culture for both companies and individuals with a goal to deliver service that counts every possible time. Learners will gain an understanding as to how having an exceptional service culture leads to success for management, stakeholders, and employees.

The course provides a high-level overview of delivering exceptional service in the workplace. This is tailored towards the hospitality industry, however, all learning outcomes can be applied to industry.

It covers topics ranging from service culture, delivering exceptional service using a personalised approached, active listening and how to handle challenging situations with customers.

  • Understand what Service is and why it matters.
  • Understand what “customer-centric” means and how it correlates with Service Culture.
  • Learn the various skills which contribute to delivering Exceptional Service.
  • Learn why delivery of Exceptional Service is critical for your brand/company image.
  • Understand the importance of delivering exceptional service to both internal and external customers.

This course is available via eLearning: an interactive format accessible worldwide. eLearning courses can be purchased individually, or added to your company’s own branded LMS Learning Management System.

Full Details: Access will be for 1 year and will be provided within 1 working day, to the email address specified at purchase. 

Online Access

Course Type



Online access


60.00Excl. VAT

Course Type



Add to LMS Learning Management System


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