CRM – Customer Relationship Management
 
Virtual Classroom Webinar

CRM – Customer Relationship Management

Next Available: TBC | Virtual Course

Learn how to build an effective CRM programme with a foundation on customer insights. Ideal for gaming and online gambling operators.

Dates & Times: TBC
Duration: 2 sessions each lasting 3.5 hours

Ideal for:  Highly valuable insights ideal for those in - or aspiring to - CRM roles, as well as marketing, customer service and operations professionals

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Overview

Developed in conjunction with industry experts, with years of training and an in-depth knowledge of CRM within iGaming.

Acquiring customers is expensive. It is therefore important to retain as many customers as possible after their first interaction.

Our Customer Relationship Management training has been specifically designed for marketing executives currently working with CRM or aspiring to work with retention marketing or customer service representatives. This course is also ideal for individuals looking to further or secure their career within the iGaming industry.

  • Get a foundational understanding of what CRM is and why it exists
  • Give an overview of the width of the field
  • Integrate your CRM efforts with the company goals
  • Leave with a structure that will allow you to go back and start putting your learning into actions
  • Bring the customer to the centre
  • Understand the power of planning
  • Be able to measure the impact of CRM activities

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Course Type

Classroom

Details

Next date(s): TBC | Virtual Course

Price

On Enquiry

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