Successful Problem Resolution is a key contributor to building loyalty for a company. Gain an in-depth understanding of the benefits and some tips for success of effective problem resolution.
Ideal for: All service industry and hospitality professionals - we all have a role to play in effectively resolving problems for our customers and our fellow colleagues
Book NowThis online module provides the learner with a deeper understanding of what the term ‘problem resolution’ means and specifically explores examples relating to the hospitality industry.
Being able to effectively resolve problems and issues is core to the success of an organisation. Each team member should be clear on the importance of taking accountability to successfully resolve customer problems.
The benefits of problem resolution have been proven time and time again. Ultimately, resolving problems builds customer loyalty which in turn leads to improved company results.
Learners will consider how they currently take responsibility for resolving problems, and learn some key techniques to become a more effective problem solver.
Learning objectives of this course:
This course is available via eLearning:
Access will be provided within 1 working day, to the email address specified at purchase. You should receive your login details from training@igacademy.com, if you haven’t received this information within 1 hour after receiving confirmation that your order has been finalised and access has been given then please check your spam folder.
Learn using desktop, laptop, smartphone or tablet
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After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:
“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.
iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.
Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”
Source: CPDÂ https://cpduk.co.uk/explained
This course is available for employee training. Enquire to arrange a consultation and course demo only for businesses.
Request Demo AccessCourse Type |
Details |
Price |
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|---|---|---|---|
| eLearning |
Online access |
€60.00Excl. VAT | |
| eLearning |
Add to LMS Learning Management System |
On Enquiry | Learn More |
eLearning
Online access
€60.00Excl. VAT
eLearning