Player Protection Fundamentals
 
iGaming Academy eLearning Player Protection

Player Protection Fundamentals

Next Available: Online Access Anytime

Player Protection Training equips gaming industry professionals with the skills to identify player risk, support safer gambling, and handle sensitive conversations with confidence and empathy.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Training here.

Ideal for:  Customer-facing roles in the gaming and betting industry who want to improve their ability to identify risk, support players, and manage difficult conversations.

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Player Protection Awareness Training Suite

Developed in collaboration with chartered psychologists, this suite of player protection micro-modules is designed for customer-facing employees in the gaming industry. It provides practical tools to support safer gambling, promote player well-being, and encourage a balanced approach to gaming.

The training is structured around three key themes: problem gambling awareness, communicating with at-risk players, and suicide awareness. Across these areas, learners build an understanding of player vulnerability, safer gambling principles, and how to approach sensitive conversations with empathy and care.

The course also highlights the importance of employee well-being, helping staff manage the impact of challenging interactions and build resilience through practical self-care strategies.

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WHY THIS COURSE

Player protection is a fundamental responsibility within the gaming industry

Overview of learning objectives:

  • Develop an understanding of player protection and safer gambling principles
  • Learn how to communicate effectively and empathetically with at-risk players
  • Build confidence in managing difficult and sensitive customer interactions
  • Apply practical self-care strategies to support personal resilience and mental health
  • Recognise the signs and indicators of problem gambling and player vulnerability
  • Understand the relationship between gambling-related harm, mental health, and suicide risk
  • Identify when and how to escalate concerns appropriately
  • Contribute to a safer and more supportive environment for both players and colleagues

This course is available via iGaming Academy’s, or Company Branded, Learning Management System:

  • In an interactive format accessible worldwide
  • With access for up to 1 year
  • Downloadable certification upon completion*

Access will be provided within 1 working day, to the email address specified at purchase. You will receive your login details from training@igacademy.com, if you don’t get this information within 1 hour of receiving confirmation, then please check your spam folder.

*only available on Company Branded Learning Management Systems

After passing the assessment, you will be able to download your certificate as a PDF. The certificate will state the following:

  • your name
  • the course title
  • the date of completion

CPD information

“CPD is the holistic commitment of professionals towards the enhancement of personal skills and proficiency throughout their careers.

iGaming Academy’s classroom and eLearning courses, as well as masterclasses and events, are certified by CPD. CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive.

Accredited CPD training means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements.”

Source: CPD https://cpduk.co.uk/explained

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