WHY THIS COURSE
Enhance your ability to communicate empathetically and effectively with customers, especially those dealing with gambling-related issues
Take this course to enhance your ability to communicate empathetically and effectively with customers, especially those facing gambling-related issues, by developing emotional intelligence and active listening skills.
The duration of the course is approximately 15 minutes, with learning objectives being:
- Understand what we mean by 'emotional intelligence' and 'empathy' and why they are so important to use when communicating with players, especially those experiencing problems with gambling
- Understand the importance of active listening when communicating your concern to a player and directing them to support services with sensitivity
- Learn how to respond to customers experiencing problems on the phone or online chat