WHY THIS COURSE
Player protection is a fundamental responsibility within the gaming industry
Overview of learning objectives:
- Develop an understanding of player protection and safer gambling principles
- Learn how to communicate effectively and empathetically with at-risk players
- Build confidence in managing difficult and sensitive customer interactions
- Apply practical self-care strategies to support personal resilience and mental health
- Recognise the signs and indicators of problem gambling and player vulnerability
- Understand the relationship between gambling-related harm, mental health, and suicide risk
- Identify when and how to escalate concerns appropriately
- Contribute to a safer and more supportive environment for both players and colleagues
eLearning