Classroom WHY TAKE THIS COURSE
Learn how to detect and manage bonus abuse while protecting genuine players and promotional value
Through scenario-based analysis and guided group discussions, this course focuses on identifying abusive activity, distinguishing it from legitimate recreational play, and applying proportionate detection, prevention, and CRM strategies that protect promotional value while maintaining customer fairness and regulatory integrity. The content is framed exclusively from an operator defence and risk-governance perspective and avoids providing instructional guidance that could enable abusive behaviour
Key topics include:
- Introduction and governance framing
- Bonus abuse fundamentals
- Matched betting (operator perspective)
- The bonus abuse spectrum
- Organised abuse networks
- Detection methodologies
- Prevention and neutralisation
- CRM steering and customer protection
- Knowledge checks and applied scenarios
On completion, learners will be able to:
- Define bonus abuse within a sportsbook operational context
- Explain matched betting at a conceptual level and its impact on promotional mechanics
- Distinguish between recreational customers, opportunistic abuse, and organised abuse
- Identify behavioural, transactional, technical, and network-based abuse indicators
- Recommend proportionate mitigation and neutralisation strategies
Apply CRM segmentation that protects verified genuine recreational customers