Recognising & Responding to Emotional Distress
 
iGaming Academy eLearning Player Protection Responsible Gambling

Recognising & Responding to Emotional Distress

Next Available: Online Access Anytime

Learn about the common forms of emotional responses players experience when they’re in distress, as well as explore effective strategies to address these issues.

Developed alongside clinical psychologists 87%, learn more about our suite of Player Protection Trainings here.

Ideal for:  Customer facing employees working in an online environment, such as customer support and responsible gaming roles.

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Enhance employees’ awareness in recognising emotional distress in players

For customer-facing employees, it’s important to have a strong understanding of the signs of emotional distress in players who are dealing with gambling issues. Often players will exhibit heightened emotional responses, physiological symptoms, and negative thoughts, and through this course employees will build awareness of identifying these signs of emotional distress through vocal cues, word choices, and life circumstances that might be described during the interaction.

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WHY THIS COURSE

Enhance your ability to communicate empathetically and effectively with customers dealing with gambling-related issues

Take this course to enhance employees’ awareness of emotional distress among players and provide them with effective communication strategies, whilst also helping them manage their own emotions.

The duration of the course is approximately 15 minutes, with learning objectives being:

  • Learn how to recognise indicators of emotional distress when communicating with a player
  • Understand how to manage defensiveness in players and yourself
  • Get to know how to demonstrate your concerns in communication with a player
  • See how to manage your responses when communicating with players in distress

Book this course

Course Type

eLearning

Details

Recognising & Responding to Emotional Distress in Players – Online access

Price

30.00Excl. VAT

Course Type

eLearning

Details

Purchase the suite of Communicating with Problem Gamblers & Players at Risk Micro-modules

Price

On Enquiry

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