Heidi has more than 10 years of experience in the iGaming industry working on the operator side, with a background spanning from Customer Relationship Management (CRM) through marketing and product management – both as a consultant and in leadership roles. Currently, she is leading a casino brand in Denmark’s largest gambling company, while collaborating with iGaming Academy in conducting CRM courses. Heidi is also the author of iGaming Academy’s eLearning course on CRM.