Rootz is a trailblazing force in the iGaming industry, known for crafting dynamic and engaging online casino platforms. With a rapidly growing team and operations spanning Malta, Germany, and Ontario, Canada, the company has established itself as a leader in delivering top-tier gaming experiences to a diverse, global audience. Operating in highly regulated markets, Rootz places a strong emphasis on compliance and the continuous development of its staff.
The Need for a Comprehensive Training Solution
When Rootz teamed up with iGaming Academy, the objective was simple: to provide employees with the knowledge and skills needed to navigate the complexities of the iGaming world while ensuring they meet the regulatory demands of their various markets. For HR Business Partner Eugenia Sammut, training is not just a professional responsibility, it’s a personal passion. With a background in private education and human resources, Eugenia knows that a solid training foundation is key to success.
“As someone new to the iGaming industry, the starter courses I took gave me a great introduction and solid understanding of the sector.”, Eugenia explained.
Training Solutions Delivered by iGaming Academy
iGaming Academy created a bespoke training programme to support Rootz in achieving its compliance and onboarding goals. The courses include:
- AML and Responsible Gaming (RG): Foundation, Recap, MGA, GGL, and Ontario Jurisdiction modules
- Specialised Training: CRM, GDPR, Anti-Fraud and Payments, PCI DSS, Information Security
- Industry Basics: Introduction to iGaming, Slot Games, Online Casino Management
The programme is powered by iGaming Academy’s sophisticated Learning Management System (LMS), which streamlines course management through automated reminders, real-time reporting, and easy content management.
Key Achievements
The collaboration between Rootz and iGaming Academy has delivered impressive results:
- High Completion Rates: Over 97.5% of employees completed foundational AML, RG, and Information Security courses.
- Improved Onboarding: Training plays a critical role in helping new employees adjust to the iGaming sector and understand business operations.
- Customised Training Allocation: The segmented course structure allows tailored assignments, reducing unnecessary workloads.
Smooth Implementation of Plug-In Solutions
Rootz was one of the first companies to implement iGaming Academy’s plug-in solutions, experiencing a smooth integration process. The ability to segment courses by jurisdiction and level has made training management more efficient and impactful.
“Assigning essential courses during the first month of employment has made the transition into the industry much smoother for our new team members,” Eugenia noted.
Addressing Key Challenges
iGaming Academy has helped Rootz overcome several challenges:
- Simplifying training management with automated reminders and relevant content updates.
- Enhancing compliance by offering specialised training in AML, RG, GDPR, and other critical areas.
- Reducing unnecessary training by focusing on customised learning paths for employees.
Smooth Implementation of Plug-In Solutions
Eugenia praised the exceptional customer service and responsiveness of iGaming Academy’s account managers, highlighting their proactive support and professionalism in ensuring a smooth and efficient training process.
Looking to the Future
Rootz is exploring additional features, such as the Policy Hub, to further streamline content uploads and policy management. Eugenia also suggested providing access to course materials post-completion, allowing employees to revisit key information without retaking the entire course.
Recommendation
iGaming Academy has proven to be a trusted partner in training and compliance for Rootz. The collaboration has improved onboarding, streamlined course management, and ensured employees are well-equipped to thrive in the regulated iGaming industry.
“iGaming Academy is a well-established provider for the industry, and I would be happy to recommend them,” Eugenia concluded.
For tailored training solutions that meet the unique needs of your organisation and support compliance across multiple jurisdictions, contact us at training@igacademy.com or connect with our Business Development Manager, Darko Petric, at darko.petric@igacademy.com
