Classroom Webinar

The Customer Compliance Trinity

Next Available: TBC | Webinar

Three inter-connected sessions looking at the practicalities of customer compliance: the what, why, when, how and who and how operators can maximise existing teams, tools and resources.

Dates & Times: TBC

Duration: 3 Sessions each lasting 2 hours

Delivered By       

Ideal for:  Personal Management Licence holders and Key and Designated Officials, Customer Experience, Responsible Gaming and Payments, Fraud and Security professionals/teams operating in regulated territories

Book This Course

KYC, Responsible Gaming & Anti Money Laundering - maximising existing resources

Session 1: Keeping customers engaged – supporting acquisition and retention

  • A great customer experience
  • Effective customer risk profiling & assessment
  • Customer KYC – the beginning
  • Customer Accounts & Terms & Conditions
  • Customer communications

Session 2: Keeping customers safe – responsible Gambling and the challenges of identification, interaction and intervention

  • A safe customer experience
  • Customer KYC – the middle
  • Sensitive customer communications
  • Interaction v effective interaction
  • Interaction v intervention

Session 3: Keeping companies safe – and crime out of betting, gaming and gambling

  • A secure customer experience
  • Bonus abuser or money mule
  • Chargebacks & fraud
  • Follow the money
  • Reporting suspicion
Download Agenda



This A Free Taster Introductory Session Of The Full Trinity Compliance Course

The free 45-minute introductory session will look at the increasing importance of customer due diligence and how operators can get the most out of their existing teams, tools and resources to keep customers safe from harm and the company on the right side of regulation.

  • Licence Obligations
  • Importance of effective Risk Assessments
  • Consumer Protection
  • Social Responsibility
  • AML & Crime
  • Regulatory Sanctions
  • Silos & blind spots
  • Maximising compliance resources


Download Agenda

Order Now

Course Type



Next Date(s): TBC | Webinar


€600.00Excl. VAT(out of stock)

Contact Us

Get in Touch

Interested in our professional training courses, solutions or LMS? Get in touch for more information or to arrange bespoke training for your business.

Send us a message