Effective Problem Resolution
 
Impact Academy eLearning Customer Service Management COMING SOON

Effective Problem Resolution

Next Available: Online Access - Available Soon

Turn problems into opportunities with successful Problem Resolution techniques.

Ideal for:  All customer-facing staff, supervisors and managers.

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WHY TAKE THIS COURSE

Turn problems into opportunities with this valuable skillset

We tend to turn away when a customer makes a complaint. Instead, problems and complaints – if handled correctly – represent valuable opportunities. Effectively-resolved problems can even lead to increased customer loyalty and stronger longer-term relationships. In this course we’ll explore the highly-valuable skill of Problem Resolution, and how to achieve positive outcomes for all.

  • The impact of Problem Resolution on customer loyalty
  • The impact of emotions when considering Problem Resolution
  • Reflection and Quiz
  • Why customers leave a company / business?
  • 7 steps of the Problem Solving Model, and techniques to be used in each step

Coming Soon

eLearning

eLearning

This course will be available soon as part of our eLearning course portfolio.

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Course Type

eLearning

Details

Online access [Available Soon]

Price

60€ + VAT

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Course Type

eLearning

Details

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Price

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